We want to hear from you.
If something didn't go the way you expected, please tell us. We take every complaint seriously and will get back to you within 2 business days.
Our commitment to you
We listen
Every complaint is reviewed by a senior member of our team. You won't be passed around or ignored.
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We respond within 2 business days
We'll acknowledge your complaint within 2 business days and keep you updated while we look into it.
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We make it right where we can
If we made a mistake, we'll own it and work to fix it. Your experience matters to us - and your feedback makes us better.
External dispute resolution
If you're not satisfied with our response, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA) - a free and independent dispute resolution service. Visit afca.org.au or call 1800 931 678.